The situation
Kanata Mews Pharmacy has been serving its community for years. The in-store experience is strong: personalized care, familiar faces, real relationships. But their digital presence told a completely different story. The website was outdated, social media was inconsistent, and online, the pharmacy looked like it hadn't been touched in years. In a world where patients check online before they walk through a door, that gap was costing them.
Social media revamp
Built from the ground up: new post templates, consistent visual identity, and content that speaks to what patients need to hear. The result is a feed that looks like it belongs to a business patients can trust.
Website rebuild
The old site was replaced with a clean, functional site that makes the basics easy to find: services, hours, contact, and what to expect when you walk in. No clutter, no confusion.
AI voice agent
Deployed to handle front-door calls, the most common and costly point of friction for any pharmacy. The agent answers calls, responds to routine questions, and routes complex calls to staff with a full transcript.
Patient experience consulting
We mapped how patients actually interact with the pharmacy digitally and identified where friction was being created. The goal was simple: easier to find, easier to understand, easier to engage with at every touchpoint.
A modernized digital presence that finally matched the quality of care being delivered inside the pharmacy. 63,388 views from social content, 736 website clicks in the first month, and 230+ calls per month through Google. The numbers moved.